Refund Policy
We believe in fair and transparent pricing. Read our refund policy below to understand your rights regarding subscription cancellations.
1. Refund Eligibility
We want you to be satisfied with our platform. If you are not completely satisfied with your purchase, you may be eligible for a refund depending on the subscription plan and the timeframe of the request.
2. Monthly Subscriptions
For monthly subscriptions, refund requests must be made within the first 7 days of your initial purchase. After 7 days, no refunds will be issued for the current billing cycle, but you may cancel to prevent future charges.
3. Annual Subscriptions
For annual subscriptions, you may request a full refund within the first 14 days of purchase. Refunds requested after 14 days will be prorated based on the remaining months of the subscription terms.
4. Non-Refundable Items
Setup fees, custom development work, and any premium support packages are strictly non-refundable once the work has commenced.
5. How to Request a Refund
To initiate a refund request, you must contact our billing department by emailing billing@groomera.com with your account details and the reason for your request. Our team will review and process eligible refunds within 5-10 business days.
6. Chargebacks
Any fraudulent chargebacks will result in immediate suspension of your account. If you have an issue with a charge, please contact us first so we can resolve it amicably.
For billing inquiries or to request a refund, please contact us at billing@groomera.com